Rock Zone's Terms and Policy

 

Month-To Month

All payments are due on the 1st of the month in full via auto-draft. Additionally Rock Zone doesn't guarantee students will have the same instructor for all lessons.

 

Tuition

Tuition is based on an average 4 week month. You will be billed the prorated rate according to the week you start. Should there be 5 weeks in a month, one of those weeks will be off.

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Cancellation Policy- Make Ups

We have a 24 hour cancellation policy which means that in the event you need to cancel a lesson you have to notify Rock Zone via email contact@rockzonemusic.com or over the phone 615.562.0070 with at least 24

hours notice. Same day cancellations will still be billed and no make up will be given. If you provide 24 hours notice we will accommodate a make-up lesson

pending instructors availability. Since we pay our instructors a guaranteed hourly wage it's important that we honor this policy. Use the form on this page to block out any upcoming dates you will be out.

 

Termination Policy

We respectfully ask that you provide your termination with a 30 day notice or pay the equal amount of 1 months tuition fee. This will give you the

option to resume lessons in the future at your current rate. If for some reason you have to terminate within the month no refunds will be processed. Lesson credits are not transferable. Use the communication form on this page to give your notice.

 

Make-up Lessons

If you provide more than 24 hours notice for an upcoming lesson, Rock Zone will either extend your lesson time the following week or give you a makeup lesson at another point in the month with an available instructor.

If you are enrolled in Voice Academy or Rock Band, make-up lessons will be done in the form of a 30 minute private lesson with an available instructor.

Use the form on this page to provide makeup options.